Conflict Resolution: A crucial professional competency in education today
Presented by Gwen Badgerow on 9/12/23
Based on the work of mediation experts, experts in negotiation, and experts in conflict resolution, the techniques presented here are time-tested, simple, and familiar. Takeaways will include a teacher-friendly hand-out (easily printable for quick reference) in a table format. This table lists each clinically tested technique used by experts in the mediation field to de-escalate conflicts. In addition, alongside each technique are language samples to use as models when struggling to find the right words to use when emotions are running high combined with “do’s” vs.“don'ts” that can help or hurt the outcomes. Taken from 30 years of experience in education, high stakes decision making, IEP meetings, and policy discussions, Gwen draws from her background working with parents and educators to give relevant examples of the complex emotions we feel when stakes are high, perceptions and beliefs differ and difficult decisions must be made.